HK Citadel · Humam Khan
This Privacy Policy explains how Humam Khan, doing business as HK Citadel ("I," "me," or "my"), collects, uses, stores, and protects information from visitors and clients of hkcitadel.com. By visiting this site or engaging my services, you agree to the practices described below.
HK Citadel is a B2B automation consulting service for licensed insurance agents and agencies. This policy governs business contacts — not consumer insurance applicants. For HK Insurance consumer privacy, visit hkshield.com/privacy-policy.
This site and my services are directed to insurance professionals located in the United States. They are not directed to, and I do not knowingly market to or collect information from, residents of the European Union, the United Kingdom, or Canada. If you are located outside the United States, please do not submit your information through this site.
Information you provide directly:
Information collected automatically:
I do not store payment card numbers, Social Security numbers, or health information on this website. When you pay for services, payment is processed securely by a third-party payment processor, and I do not store your full card details (see "How Information Is Shared" below).
I use your information solely to:
I do not sell, rent, or trade your personal information. I do not share it for third-party marketing purposes.
By providing your phone number on this site, you consent to receive text messages and calls from Humam Khan | HK Citadel regarding:
Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies by engagement level. Reply STOP to opt out of SMS at any time. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. Your mobile opt-in data and consent records are never shared with third parties for their own marketing purposes.
You may unsubscribe from marketing emails at any time using the unsubscribe link in any email I send. Transactional communications — including audit delivery, onboarding materials, and service updates — will continue for the duration of your active engagement.
Service platforms: I use GoHighLevel as my CRM and workflow delivery platform, and Anthropic's Claude API as the AI automation layer used to build your systems. Data processed through these platforms is subject to their own privacy policies. You may review GoHighLevel's privacy policy at gohighlevel.com and Anthropic's policy at anthropic.com.
Payment processors: When you purchase services, your payment is handled by a secure third-party payment processor (such as Stripe). Your payment details are provided directly to and stored by that processor under its own privacy policy. I do not store your full payment card information.
Legal requirements: I may disclose information if required by law, valid court order, or regulatory authority.
I do not share your information with any other third parties without your explicit written consent.
I retain your information for as long as necessary to deliver the services you engaged, plus a reasonable record-keeping period afterward — generally no longer than three (3) years after the conclusion of our engagement, unless a longer retention period is required by applicable law.
I implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet or electronic storage is completely secure, and I cannot guarantee absolute security of your information.
Regardless of your state of residence, you may:
California residents (CCPA): You have the specific right to know what personal information I collect and how it is used; the right to request deletion of your personal information; the right to opt out of the sale of personal information (I do not sell personal information); and the right to non-discrimination for exercising any of these rights.
To exercise any privacy right, contact me at the details below. I will respond within thirty (30) calendar days.
This site and my services are directed exclusively at licensed business professionals. I do not knowingly collect personal information from anyone under the age of 18. If I become aware that I have inadvertently collected information from a minor, I will delete it promptly.
This Privacy Policy is governed by the laws of the State of Ohio, without regard to its conflict-of-law principles.
I may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated to active clients by email. Continued use of this site or my services after changes are posted constitutes your acceptance of the updated policy.